Transforming Services in Waltham Forest
Introduction
Delegate booking
Getting there
Programme
Workshops
Exhibitors/Sponsors
Presentations
Contact
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9.15am to 3.30pm, Friday 15 June 2007
Walthamstow Assembly Hall
Forest Road, Walthamstow, London E17 4JF
See for yourself how Waltham Forest Council has transformed its services and moved from being a poor to a three star local authority in just three years.
Meet the people who led the changes - from those dealing day to day with the public to those who implemented the systems and processes needed to make the change.
Learn from their successes and their mistakes to help you transform your organisation.
Keynote speaker: Adrian Webster
Riot copper, milkman and salesman were just a few of the entries on Adrian's CV
before he moved into the IT industry and discovered an ability to motivate and
inspire others.
As Group Sales and Training Manager at Northamber, Adrian was responsible for recruiting, training, motivating and 'driving' 150 staff to achieve phenomenal success on shoestring budgets.
If you are trying to deliver more services for less money and keep your staff happy Adrian may have some of the answers you are looking for.
Keynote speaker: Josh Claman
Josh Claman is Vice President and General Manager of Dell UK Ireland.
Josh is responsible for managing the relationship business, which focuses on sales to corporate, public sector and global organisations, building Dell's enterprise, services and client business.
Prior to this role Josh was the Vice President of services, where he was responsible for the management and strategic development of Dell's end-to-end services offering and drove Dell's consulting, managed services and system services offering in EMEA.
Josh has a BA in Government Studies from the University of Illinois, an MBA from the University of South Carolina and an AMP from Oxford University. He has also completed studies at Waseda University, Tokyo and Cornell University, New York.
Who should attend?
Councillors, Directors and Senior Managers, particularly those responsible for transforming their organisations to deliver exceptional customer service including those working in:
- Corporate strategy
- Finance
- Customer service
- Performance management
- Children's Services
- Libraries
- t-Government and ICT
- HR service provision
- Exchequer services
- Shared service provision